ABOUT COVID-19 OUTBREAK
We are actively monitoring all recent developments related to COVID-19 outbreak.
With people’s health being of paramount importance, we would like to inform all parties that we are consistent and compliant with the public health authorities’ recommendations and official guidelines and that we take all necessary measures to help ensure our employees’, partners’ and customers’ safety.
At the moment, all our employees are working remotely and when physical presence is necessary, we take all the actions required to protect our team and the public.
At the same time we remain committed to the highest possible level of services to our customers and we ensure our partners that we have the right business continuity plans and resources to prevent and deal with any potential disruption in our network or operations.
OTEGLOBE operates a Pan-European network connecting multiple European gateways & providing over 4+ diverse routes, while our established business continuity & contingency plans include apart from the remote working, proven resiliency plan for our network’s security, availability & operation and a 24/7 Network Operations Center. We are also in close contact with our major suppliers and partners so as to identify and manage any potential impact on our supply chain and off-net services.
We shall continue to monitor the situation and will provide further information if necessary.
Dear subscribers, dear friends,
Lately, we have been experiencing an unprecedented situation that has upended our priorities, needs and everyday lives. A crisis affecting everything, from our health and the health of our loved ones to our jobs and our childrens’ education. The changes we are experiencing are sudden and often unpredictable. In these difficult times, all of us, the people of OTE Group, are at your side. We are monitoring developments closely, listening to your needs and adapting our operations and actions accordingly. We are striving every day to ensure that all of you – parents, employees, students, young people, public services, educational institutions, the armed forces, law enforcement, the whole of Greek society – can go on with your lives. We are striving to ensure you can keep a window open to the world and feel safe.
Two years ago, we promised “a better world for all” through technology. At this moment, more than ever before, we realise the weight of our responsibility. Telecommunications are a vital good for everyone. They are essential for the government’s work. A ‘lifeline’ and safety net, especially for the elderly and vulnerable groups. A means for businesses to continue providing their customers with services in alternative ways. A tool for our heroic doctors. A channel for all of us to continue communicating, working, learning, entertaining ourselves in the safety of our homes. This is why the uninterrupted operation of our networks and services is of enormous importance.
Our people are ensuring this throughout Greece. From Evros to Gavdos and from Kastelorizo to Othoni, our people are on the front line. Eighty per cent of our employees are working from home. I would like to make special mention of our colleagues who, due to the nature of their work, are still ‘out there’. Field technicians, engineers, programmers, customer care and IT representatives, and the personnel in our stores, working far from the safety of their homes to provide you with solutions – at hospitals, state organisations – when these solutions cannot be provided remotely. I thank each and every one of them personally for the selflessness and professionalism they are showing. They are our heroes of our everyday lives. We are all proud of them.
National solidarity and individual responsibility are the most powerful weapons in our collective fight against the coronavirus. With all of us as partners in this effort, our country will win this battle, minimising the losses. Stay at home, stay safe. Be re-assured that, in these difficult hours, you can rely on the OTE Group.
From home, better for all.